Kat’s Pro Tips: Early Bird Catches the Customer

The early bird catches the customer! Don’t delay in setting up your calendar and open up booking windows before your season is in full swing. Research suggests that 25% of travelers book the activities for their vacation in advanced. If you are not providing options for those travelers i.e. increase the date range on your bookings, you are leaving a … Read More

Welcome Indexic’s New Head of Sales – Janine Lyman

We’re excited to welcome Janine Lyman to the Indexic family as our new Head of Sales. Find out more about Janine and what she brings to Indexic below: I’m thrilled to join Indexic as the Head of Sales.  I have a keen sense of adaptability, which has been cultivated by my privileged experience in many different industries including education, graphic … Read More

Kat’s Pro Tip : Adjust Booking Windows Accordingly

It’s important to identify how your customer views the activities you provide. Will it take up a whole day of their vacation like snorkeling or a sailing trip? Or is it a few hours of fun that can be decided last minute? Many people create itineraries months in advance for their trips, and your booking windows should be adjusted for those … Read More

2019 TRAVEL TRENDS: MOBILE BOOKING & WOMEN TRAVELERS

2018 is coming to a close, and we’re prepping for a busy and prosperous new year. A part of that success is identifying trends in our industry and making a plan for how to address the various needs of our clients. In that research, we’ve spotted two major travel trends that we think need to be a part of your … Read More

Daily Operation Pain Points

Our decade of experience in the tourism industry has informed the way our software is built. We’ve been in the same position as our clients, and created a software that would address the various pain points one comes across when running their own tour business. We’ve shared how Event Book Manager can address some common customer pain points in your … Read More

Customer Service Pain Points

Tour operators interact with hundreds of people a day with different personalities and preferences, but all have the same desire to have an amazing experience at your business. With all the variables that come with running a tourism business, your system for booking reservations has to be reliable, efficient and easy to use so your team can provide top notch … Read More

Kat’s Pro Tips: Check-In Process

You have customers booking online which is great, this means the staff onsite are not constantly on the phone and have time to focus on providing a first class experience to guests. However, you now notice that when guests arrive their first stop is at the check-in counter to ask what to do. Is this the most efficient way for … Read More

Kat’s Pro Tips : How to Drive Online Ticket Sales

You’ve developed a great looking website for your business and set up an online booking system. Now, how do you drive people to purchase their tickets online? We have a few great tips, and easy steps to implement that will make a huge impact in driving online ticket sales. Big Buttons – You know in movies, where there is a big … Read More

Kat’s Pro Tips: How To Navigate Trade Shows

Trade shows can be fun, informative and a great way to network but also overwhelming. Here are some of Kat’s Pro Tips for making the most of your trade show experience: Be strategic – Exhibitors and organizers will be sending you information about the show well before you arrive, take advantage of this and look through who is exhibiting and … Read More